Frequently Asked Questions

  • PetProov is a secure platform designed to facilitate ethical and trustworthy connections between pet buyers, breeders, and adopters. Our service ensures that every interaction and transaction on our app is backed by comprehensive verification processes, including government-grade ID, bank account, and address checks.

  • We employ a rigorous verification process for all our users. This includes checking government-issued IDs, validating bank account details, and confirming physical addresses. These measures are in place to protect all parties involved and to ensure that pets find safe and loving homes.

    First, download the app: We’re in the App Store for iPhone users and the Play Store for Android.

    Then, you’ll need to register: To get started, you’ll need to provide an email address and create a password. We’ll then ask you to verify your email address by sending a link to your inbox.

    Go through the onboarding screens: Every app has them – and they’re a chance for us to share some more information about PetProov and what you can expect.

    We’ll ask for some info about you: Your next step is filling in some details, including your name and phone number. If you’re a breeder, we’ll need a little bit more: your business name, registered council and license number.

    Get started with your first task: Welcome to your task dashboard. Your first task should be showing on it. For this one, we want to know all about the pet and people involved in the transaction.

  • By using PetProov, users can:

    • Verify the identity of pet sellers, breeders and adopters

    • Assess the risk associated with pet transactions

    • Access valuable insights and resources for responsible pet ownership

  • Yes, PetProov is available for download on both iOS and Android devices. Simply visit the App Store or Google Play Store to download the app for free.

  • To create an account on PetProov, download the app from the App Store or Google Play Store and follow the prompts to sign up. You will need to provide some basic information and verify your identity to complete the registration process.

  • PetProov prioritizes the safety and welfare of pets by:

    • Verifying the identities of users to prevent fraud and scams

    • Assessing risk factors associated with pet transactions

    • Providing resources and educational materials for responsible pet ownership

    • Promoting transparency and accountability in pet transactions

  • PetProov takes great care to ensure the accuracy and reliability of the information provided on our platform. However, we recommend users conduct their own due diligence and research before making any pet-related decisions.

  • Yes, PetProov offers a premium service priced at £0.99 for a limited time only

  • If you have any questions, concerns, or feedback about PetProov, please don't hesitate to contact our customer support team. You can reach us via email at support@petproov.com or through the in-app support chat feature. We're here to help!

  • How can I delete my data from the PetProov app?

    To delete your data from the PetProov app, simply navigate to the Settings section within the app. From there, you should find an option to manage your account or privacy settings, where you can choose to delete your account or specific data associated with it.

    What happens when I delete my data?

    Deleting your data will remove all information associated with your account from our systems. This includes any personal details, pet listings, transaction history, and preferences you may have saved. Once deleted, this data cannot be recovered.

    Will deleting my data affect my use of the app?

    Yes, deleting your data will result in the loss of access to your account and any associated features or benefits of the app. You will need to create a new account if you wish to use PetProov again in the future.

    Is there a grace period before my data is permanently deleted?

    No, once you initiate the deletion process, your data will be permanently removed from our systems immediately. Please ensure you have backed up any important information before proceeding with the deletion.

    Can I retrieve my data after it has been deleted?

    No, once your data has been deleted, it cannot be retrieved or restored. We recommend downloading any important information or transactions before deleting your account.

    Are there any exceptions to data deletion?

    Certain data may be retained for legal or regulatory compliance purposes, such as transaction records for auditing or tax purposes. However, we will only retain the minimum amount of data necessary to fulfil these obligations.

    How can I contact support if I have questions about deleting my data?

    If you have any questions or concerns about deleting your data from the PetProov app, please reach out to our customer support team. You can find contact information on our website or within the app's Help